Case Study: SONOS

The Challenge

SONOS needed a hand managing their asset management and fulfillment process. They needed a centralized system that allowed them to track important details about each asset in real-time, giving them greater visibility into asset utilization, costs, and maintenance.

Our Solution‍

After months of documentation and piloting processes, Nexcom provided lifecycle management of critical equipment used to help field personnel provide a world-class customer experience.

A team of documentation and project leads
Management with logistics experience
A U.S.-based help desk
Collaborative software tracking:
Inventory
Move, Add, Change (MAC)
Warranty
Incident resolution

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The Compass Platform

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